We are Jolly Yak

We help brands and healthcare teams design the ecosystem they live in.

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Who we are

We architect ecosystems, not campaigns.

Most brands plan by channel and hope the pieces add up. Jolly Yak starts from the system: the territory a brand works in, the audiences inside it, the infrastructure that supports it and the pathways people take through it.

The method is The Ground Plan™. It began in pharma and healthcare omnichannel, and it works wherever a brand depends on more than one touchpoint.

Our services

What we do

Learn more →
01

Ecosystem architecture

The Ground Plan™ applied to your brand: territory, audience architecture, infrastructure, behavioural pathways and brand role, drawn as one plan.

02

Omnichannel strategy

A cross-channel architecture that shows how each channel hands a person to the next, built on states and next-best-actions rather than a channel list.

03

Channel intelligence

Structured intakes and strategy for SEO, AEO, social and SEM, on one shared schema so the work rolls up into a single picture.

04

Measurement

Measuring Moments ties KPIs and channel metrics back to the states in the plan, with a separate view of how machines represent your brand.

Frameworks

The work behind the work

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Framework
Territory
Audience
Infrastructure
Pathways
Brand role

The Ground Plan™

Explore the framework →
Framework
Measurement
KPIs
Channels

Measuring Moments

Explore the framework →
Reference
Behaviour
22 biases
Archetypes

Cognitive Bias Atlas

Open the atlas →

Client case studies will be published here as engagements clear for release.

Discover

Our process

Step 1

Read the territory

We start with the category, its rules and the stakeholders who shape it. Territory is drawn first because every later choice has to fit it.

Step 2

Draw the Ground Plan

We map the audience architecture, the infrastructure and the brand role into one plan, so every team works from the same drawing.

Step 3

Design the pathways

We name the states people move through and the behavioural mechanisms that move them, then turn each one into a trigger and a next-best-action.

Step 4

Orchestrate and measure

The plan goes live across channels, and Measuring Moments ties every number back to a moment in it, so you can see what is working and why.

Principles

What we hold to

“Architecture before message.”
Jolly Yak principle · 1 / 3
“States, not channels.”
Jolly Yak principle · 2 / 3
“Every number points to a moment.”
Jolly Yak principle · 3 / 3

A method you can inspect

5
Ground Plan layers
8
Orchestration layers
51
Intake questions
Engagements

Ways to work together

Start here

Diagnostic

  • — Ground Plan intake
  • — Territory and audience read
  • — Findings and priorities
Scoped on a call
Build

Architecture

  • — Full Ground Plan™
  • — Omnichannel architecture
  • — Channel intakes and strategy
Scoped on a call
Run

Orchestration

  • — States, triggers and sequencing
  • — Measuring Moments
  • — Representation track for AI discovery
Scoped on a call
FAQ’s

Questions we hear

What is The Ground Plan™?

A five-layer model of a brand's ecosystem: Territory, Audience Architecture, Infrastructure, Behavioural Pathways and Brand Role. It treats a brand as climate rather than broadcast.

Is this only for pharma and healthcare?

No. The method began in pharma and healthcare omnichannel, and it works for any brand that depends on more than one touchpoint. It has been pressure-tested from an enterprise pharma brand to a flower shop.

Do you work alongside agencies?

Yes. We often sit beside creative, media and technology partners, giving everyone one plan to work from rather than replacing the teams you already have.

What do you need to get started?

Three lines about your brand and what is not working are enough. From there, the Ground Plan intake turns what your team already knows into a first plan.

Do you offer custom engagements?

Yes. Every engagement is scoped on a call, so the work fits your territory, your team and the decisions you need to make.

T
Meet the founder

Tise Okuonghae

Tise has spent more than ten years in pharma omnichannel strategy, including HCP engagement leadership at McCann Healthcare and Publicis Groupe's CoLab, and digital strategy at WPP's Wunderman Thompson Healthcare. Category experience spans rare disease, hemophilia and vaccines.

Before agency life, Tise ran e-commerce and marketing at SoccerPro with full P&L responsibility across European and Australian markets. Two MBAs, in Finance and in Supply Chain Management, and a degree in Economics sit underneath the work.

Want to start a new project?

Have a question about your ecosystem?

Tell us what the ground looks like. Three lines about your brand and what is not working are enough to start.

[email protected]